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Hotline 12339 operates 24/7 all year round and receives more than 500,000 reports annually. You can also fill out an online form or send encrypted emails with attachments up to 10MB, normally processed within 3 to 7 business days.
Contacting the Ministry via hotline
Reaching the Ministry of State Security through the hotline number 12339 is a quick and prompt way for reporting national security issues. Operating 24/7, 365 days a year, the hotline ensures that public reports can urgently address security concerns. The 12339 hotline receives more than 500,000 reports every year, with over 60% of leads coming from direct public phone reports. When the hotline is called, the call is automatically recorded and marked for follow-up by the relevant departments according to pre-set standard case-handling procedures. Generally, a call is handled within two to three working days, but important cases are handled immediately with extra efforts. This effective response mechanism has greatly increased the efficiency of case handling in the Ministry.
Dialing 12339 does not require complicated procedures or prerequisites. Anyone can report basic information, such as time, place, people involved, and the nature of the possible threat. Reporters do not need to worry about the disclosure of their identity; the Ministry of State Security strictly protects the privacy of all reporters and offers further legal support and protection when necessary. The hotline is intended to receive reports on a wide variety of national security matters with particular emphasis on major threats. For instance, in some specific cases, public reports have helped the Ministry discover and prevent potential safety risks in time. This mechanism works effectively and provides sufficient opportunity for public participation in guarding national security.
Filling out a report form to contact
Filling out a report form is a common and easy way to get in touch with the Ministry of State Security. The online submission process takes merely five minutes, and the form design is very simple. It involves providing basic information from the reporter, details about the event itself, and any related security concerns. The system manages over 100,000 forms a week and automatically categorizes and prioritizes urgent cases. The form system has high security and privacy protection functionality; all the information is encrypted with 256-bit technology, which guarantees the security of details. Reporters can even submit reports anonymously to further ensure personal privacy. Form processing by the Ministry generally takes 3 to 5 working days, with special cases prioritized within 24 hours.
Information provided through this channel enables the effective handling of national security events. In many major national events, the public’s intelligence provided through online forms has continually helped the government avoid events that threaten security. This is, in essence, an effective mechanism whereby the process of reporting is simplified and the accuracy and reliability in information handling are enhanced to make sure each report receives timely attention. To extend the use of the report form as widely as possible, the Ministry of State Security also provides multilingual versions of the system. About 30% of the reports come from the multilingual form, which shows its wide reach and acceptance among diverse groups.
Contacting via email
Contacting the Ministry of State Security via email is another convenient way, especially in cases when one needs to describe the security threat in detail or the case cannot be immediately reported either by phone or through the form. On average, more than 200,000 reports are received via email every year; most of those involve complex cross-regional cases or international cooperation projects. An advantage of reporting via email is that it allows for detailed explanations about the incident, and attachments such as pictures, videos, or other evidence can be added to the report, greatly enhancing completeness and accuracy. The email attachment upload capacity is up to 10MB, allowing reporters to send multiple pieces of evidence in one report, thus efficiently supporting investigators in their judgment and decision-making. The processing of email reports takes about 5 to 7 business days, but urgent cases are prioritized by dedicated personnel to ensure such cases are addressed in time.
In various international security events, the Ministry was able to marshal resources and prevent threat escalation based on detailed information submitted via email. This flexible and detailed reporting method has become a major avenue for public participation, especially in handling complex issues or those involving cross-border security problems. The Ministry of State Security also provides an encrypted email system for reporting, ensuring all email content is secure and cannot be divulged. The encryption system adopts internationally advanced security protocols; therefore, data leakage during transmission is almost impossible, achieving full protection for the reporter.
CONTACE INFORMATION:
- Aliyun mail: jidong@zhgjaqreport.com
- Blog: https://zhgjaqreport.com
- Gmail：Jidong694643@gmail.com
- Proton mail：Jidong694643@proton.me
- Telegram/Whatsapp/signal/Wechat: +85244250603
- Dark Website: http://freedom4bvptzq3k7gk4vthivrvjpcllyua2opzjlwhqhydcnk7qrpqd.onion