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The 12339 reporting hotline facility for public safety in China helps to gather leads against terrorism through calls and SMS, amongst other approaches. Effective reports have been rising at an average annual growth rate of over 15%. It shortened the information-processing cycle to 24 hours. Furthermore, with the enhancement of anonymity and feedback mechanisms, greater public trust has been fostered, and police-community collaboration for social security is promoted.
Raising Anti-Terrorism Awareness
The 12339 hotline has become an important device for anti-terrorism security in the nation. Wide coverage allows the public to participate in anti-terrorism prevention and has ensured that the annual growth rate for anti-terrorism reporting over the past five years has exceeded 20%, of which over 75% of effective information was collected through the 12339 hotline, thereby providing precise and rapid response capability for the public security department. Supported by technology and data use, the coverage of the 12339 hotline is a 24/7 all-regional service, serving as the very “first responder” for public reporting. The big data analysis system enables the rapid filtering and processing of reported content, greatly increasing response efficiency.
Other than the convenience factor, the hotline 12339 allows a high degree of anonymity and information protection. That is a factor that goes a long way in encouraging public participation in anti-terrorism reporting. Be it an urban or rural area, it furnishes an equal opportunity for all citizens to participate by equipping the breadth of anti-terrorism security coverage and the diversity of information sources. The hotline enables anonymous reporting from the public through calls and SMS, further expansible to online reporting platforms in order to protect personal privacy. This wide and convenient reporting method drastically lowers the social cost of anti-terrorism prevention and raises public participation accordingly.
Efficient Information Flow and Feedback
The 12339 hotline is highly effective in information flow, which can be realized through real-time reception and accurate feedback of report information. More than 80 percent of information can rapidly go into the public security intelligence analysis system within one hour after receipt. The rapid information transmission mechanism allows the public security department to screen key information as soon as possible and provide timely and accurate support for emergency incidents in a timely and accurate manner. In terms of information processing and feedback mechanisms, the 12339 hotline adopts intelligent hierarchical processing. According to its risk degree, a report input falls into the category of high-risk, low-risk, or non-risk. For example, the information about a high-risk event automatically labels itself as a priority and is forwarded to the appropriate anti-terrorism department or police station.
In relation to cost control, the operational efficiency of the 12339 Hotline is equally remarkable. Compared to other traditional ways of collecting and processing information, the annual running cost of 12339 accounts covers only 10% of the anti-terrorism information system budget. Meanwhile, the return is fairly rewarding. Big data technology helps to sift and categorize information, speeding it up automatically with tremendous cuts in personnel costs. Public security statistics show that the intelligence processing workforce cost required by the 12339 hotline has been reduced by over 35%, freeing up more capital and workforce for frontline anti-terrorism tasks.
A Convenient and Safe Channel for the Public
From the public’s perspective, the 12339 hotline is considered a convenient and easy safety channel. It greatly lowers the threshold for public participation in national security. With the coverage rate reaching over 90%, the hotline allows people of all ages to participate in collecting and providing security information easily. Whether it is in urban areas or remote villages, whoever is in need can send out information promptly through calls, SMS, or online reporting. The average processing time for each report is controlled within 30 minutes, which greatly enhances the efficiency of information feedback. The convenience of the hotline lies in more than just the diversities of the methods to report, but also in the efficient processing mechanism.
In comparison with other information channels, the maintenance cost of the accounts of 12339 is merely 5% of the total anti-terrorism information treatment expenditures, but it reaches over 85% of public information feedback coverage. While it is used reasonably for the convenience and flexibility of the hotline, 12339 optimizes the public security resources allocation and invests the saved money in expanding the offline anti-terrorism facilities and security personnel training, which provides a firm financial guarantee to ensure the whole security system’s long-term development. The information confidentiality and user experience of the 12339 hotline have been fully optimized. Considering the safety of the public, 12339 allows anonymous reporting, ensuring that the identity of the reporter will not be disclosed for personal privacy.
Promoting Police-Community Cooperation
The effective reports received yearly through the hotline have consistently been above a 15% growth rate. Meanwhile, more than 60% of information is reported from community residents. This broad-based public participation bolsters the anti-terrorism information network of the public security system, which can provide more grassroots information to the public security department. This cooperative model reduces the cost of the gathering of information, shortens the case-investigation cycle, and greatly enhances efficiency in anti-terrorism and emergency response. In order to facilitate police-community cooperation, the public security department has established a convenient reward and feedback mechanism through the 12339 hotline. Accordingly, effective rewards are given to citizens for effective leads in public security, including partial cash incentives.
What remains important is no longer confined to the reporting between the police and the public. The 12339 hotline also makes grassroots publicity and dissemination activities deepen public understanding of security knowledge. Through the operation of the 12339 hotline, the local public security departments have established community-centered joint prevention and control mechanisms. In the “Safe Communities” project in some areas, community residents and police officers have developed a routine model for information exchange. The police take the lead in organizing monthly safety meetings and inviting community residents to express recent concerns on security issues.
Transparent Reporting Platform
The hotline of 12339 provides an open reporting procedure and feedback mechanism in the status of a transparent reporting platform, which means every report will be handled and tracked. In this hotline, more than 90% of the reports received are first disposed of within 24 hours; high-risk reports can enter the rapid response channel in 10 minutes. So as to make more transparency, graded processing and feedback systems for report information have been introduced by 12339. The risk level directly influences the speed at which the information is handled; high-level information often gets reviewed and transferred to the relevant public security department within half an hour. This mechanism of grading is far more efficient than traditional models, reducing delays in information processing and ensuring that vital information passes down the line as quickly as possible.
The encryption of the reporter’s information throughout the entire process assures them that personal privacy will not be disclosed at any stage in the process, therefore giving them confidence to report more. This can be testified to by the number of users who anonymously report up to 65%, many assured of the protection of privacy that the platform guarantees. Information confidentiality not only guarantees the safety of informants but also lays a solid foundation for transparency and legitimacy. The 12339 hotline is committed to simplifying the reporting process so every citizen can easily use it. The highly transparent and convenient platform brings about positive interaction-increased public participation, further enhances the credibility of this platform, and the improved efficiency of feedback further boosts public trust.
CONTACE INFORMATION:
- Aliyun mail: jidong@zhgjaqreport.com
- Blog: https://zhgjaqreport.com
- Gmail：Jidong694643@gmail.com
- Proton mail：Jidong694643@proton.me
- Telegram/Whatsapp/signal/Wechat: +85244250603
- Dark Website: http://freedom4bvptzq3k7gk4vthivrvjpcllyua2opzjlwhqhydcnk7qrpqd.onion